Return and Refunds
At Peakora Mart LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or refund in accordance with the terms below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product generally must be unused, in its original condition, and returned with its original packaging and accessories, where applicable.
Some products may be subject to different return conditions or may not be eligible for return due to their nature. Any applicable product-specific restrictions will be communicated on the product page or at the time of purchase.
2. How to Request a Return
Before sending a product back, please contact us at peakora.us@gmail.com with:
- Your order number
- The name of the product
- The reason for the return
- Photos of the product, if it arrived damaged, defective, or incorrect
Please do not send a return to the business address listed below unless our customer service team specifically instructs you to do so. We will provide return instructions when your request is approved.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to help us assess the issue. Depending on the circumstances, we may offer a replacement, store credit, or refund.
4. Refunds
Once an approved return has been received and inspected, we will notify you about the status of your refund.
If approved, the refund will generally be issued to the original payment method.
The time it takes for the refund to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.
5. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise covered by a specific return arrangement, the customer may be responsible for the cost of returning an item.
Original shipping charges may not be refundable unless required by applicable law or otherwise stated by us.
6. Items That Cannot Be Returned
Certain products may be non-returnable for reasons including hygiene, safety, personalization, digital delivery, perishability, or other product-specific restrictions.
If an item is not eligible for return, this information may be provided on the applicable product page or before purchase.
7. Exchanges
If you would like to exchange an eligible product, please contact us at peakora.us@gmail.com.
Exchanges may depend on product availability. In some cases, we may process the original item as a return and ask you to place a new order for the replacement item.
8. Refund Exceptions
A refund may be denied or reduced if a returned product does not meet the applicable return requirements, including where the product has been used, damaged after delivery, or returned without required components or packaging.
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.
9. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
Peakora Mart LLC
30 N Gould St Ste 50704
Sheridan, Wyoming 82801
United States
Email: peakora.us@gmail.com
We’ll do our best to resolve your concern fairly and efficiently.